OUR POLICIES

WEBSITE CONTENTS -

It is prohibited to copy, use, manipulate, alter, replicate, share, post on social media sites, or distribute online or offline, any and all contents found on the www.alluringhairextensions.com website, which includes but is not limited to all images, client photos, logos, and all wording and descriptions, without the written consent from Alluring Hair Extensions Atlanta, A.H.E. "Redefining the Artistry of Hair Extensions", and A.H.E. - Redefining the Artistry of Hair, LLC.

 

BOOKING AN APPOINTMENT -  

In order to book an appointment for service, a non-refundable deposit of 25% of the estimated total cost of service is required.  This nonrefundable deposit is applied to the client's total cost of service.

 

APPOINTMENT CONFIRMATIONS -  

Our scheduling system sends out an automated reminder email and text message 48 hours prior to all scheduled appointments. You will then receive a text message 24 hours prior to your scheduled appointment from our direct chat number 1.678.408.1130 that requires the client to respond and either confirm or request cancellation of their upcoming appointment. Any appointment that has not been confirmed by the client will be canceled.  In order to avoid a cancellation fee, all appointments must be canceled 48 hours prior to the scheduled appointment date.  For our detailed cancellation fees, please see our cancellation policies.

 

PAYMENTS -

We accept all major credit cards.  We do not accept checks of any kind, nor do we offer any payment plans.  As a consultation appointment is required before an appointment for service can be scheduled, we do not accept payments through our website for deposits on service.

 

PRIVACY POLICY -

When you fill out our contact form, all of the personal information that you provide is kept confidential. We do not share nor do we sell any of your personal information, including the email address you provide, with or to any third parties.

 

CANCELLATION POLICY - 

An appointment must be canceled 48 hours prior to the scheduled appointment date in order to avoid a cancellation fee. Any cancellations made 24 hours prior to a scheduled appointment will incur a cancellation fee of 50% of the total cost of service. This fee will be charged to the credit card on file that was provided at the time of booking your appointment. Any appointment that is canceled the same day as a scheduled appointment, or if you fail to show up for a scheduled appointment, will incur a cancellation fee of 100% of the total cost of missed service. This fee will be charged to the credit card on file that was provided at the time of booking your appointment.  These cancellation policies are strictly enforced due to the significant amount of time allotted for each hair extension service.

 

SERVICE POLICY - 

We provide our clients with a guarantee on all of our services.  If for any reason you are not satisfied with the service you have received, we must be contacted within 48 hours from the date of your service appointment, and a correction appointment will be offered at no charge.  The correction appointment must be scheduled no later than 5 (five) days from the date of your original service appointment.

 

CUSTOM HAIR ORDER POLICY -

All hair extensions are custom ordered on a client by client basis.  We will only accept a custom hair order payment if it is accompanied by the required deposit towards booking an appointment for service.  All hair must be paid for upfront before your custom hair extensions order will be placed with the hair company.  Custom hair extensions are nonrefundable, and cannot be returned unless proven defective.  In the unlikely event that after they have been installed the hair appears to be defective in any way, you must notify us within 7 (seven) days from the date of your service appointment when they were installed, and provide proof that the hair is defective.  A claim will then be filed with the hair company, and your custom hair extensions must be sent back to them for testing within 5 (five) days from the date the claim was filed.  If the hair company determines that your custom hair extensions were defective, they will replace the hair at no charge.

 

CHILDREN POLICY - 

We ask that you do not bring your small children to your appointment.  We provide a private environment for our clientele and there is no supervision for younger children. Please make arrangements if you have small children for the day of your appointment.  Please note that your service can take anywhere between 3-6 hours with each visit.

 

 

We consider our clientele our extended family and thank you for your ongoing business.

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BY APPOINTMENT ONLY